TOP 10 Luxury rentals
Smitherman & Barnwell
Legal Terms and Conditions
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Rental Agreement of Terms & Conditions
Please read before renting from Smitherman & Barnwell. You agree and give Smitherman & Barnwell authorization to charge you (a) Rental Fee of selected product (b) Recovery Fee.
The Rental Fee is the actual cost to rent the item.
The Recovery Deposit Fee is the cost of the item. The Recovery Deposit Fee is immediately returned to your credit card once our rental product is RETURNED. However, should the item be damaged, torn, un-removable stain ripped, unrepairable, etc - the Recovery Deposit Fee will not be returned to you. All rentals require a Recovery Deposit Fee and it and should be submitted thru PayPal. Once you submit your rental fee to Smitherman & Barnwell. You will receive an invoice to pay your Recovery Deposit Fee before we send out the item to you. Using PayPal serves as a protection for you as a client and a protection to us should we not receive our item back as agreed. Once the item is returned undamaged, etc – you will receive a credit via PayPal of your Recovery Deposit Fee. Again – all items must be returned in a proper condition.
Damaged or Lost Goods - Normal wear and tear on rental products is expected and won’t incur extra charges. However, damage beyond normal wear and tear will incur damage charges above the security deposit. Damage charges will be assessed for broken zippers, detached garment pieces, make-up or other permanent stains or any other damage that renders the costume not rentable. It includes the cost of the supplies needed to restore the garment to its original state as well as labor costs. Major damage to our inventory, including irreparable tears, or irreversible marks will be assessed at the replacement value of the costume. Lost products will mean your Recovery Deposit Fee will not be returned.
Refund- We request that all clients “check” the item once it arrives. If there is an issue you must contact us the day you receive the item and you must send photos of the issue to us asap. Should there be an issue the item will need to be sent the same day/or early am next day in order for you to receive a full refund of your Rental Fee and Recovery Fee. Please note: a refund cannot and will not be issued due to size (we encourage you to “double” check to make sure item will fit) or color. We ask that you also email/text the issue of complaint in order to better address the issue.
Cleaning – All items must be returned “uncleaned”. Smitherman & Barnwell uses a specialized process to clean our items free of stains and body odor. So we ask all clients DO NOT CLEAN.
Alterations – there may not be any type of alterations. Our items may not be altered to fit and must be returned in their original condition. If an item is returned altered or damaged, fees can be charged or loss of recovery fee will be validated. Our product must not be cut, dyed, painted, altered, tape, iron-on bonding-web, glue or any other type of adhesives may not be used on Smitherman & Barnwell products.
Late Fees – According to the rental schedule you must have the item returned to us on the agreed date. Should the item be returned late – you will be charged 50% the first day it’s late and every day after the full rental fee. No exceptions will be made.
Disclaimer – Smitherman & Barnwell and its employees are not responsible for accidents or injuries related directly or indirectly from the use of the rented item. This includes ALL our products (including The Moonglow Evening Bag- not for children). We encourage all our private clients to ASK all and any question, before ordering.